Refund & Returns Policy
Last Updated: June 22, 2026
At XHOVN, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging with all included accessories, manuals, and components.
- Include proof of purchase or your order number.
Products that show signs of use, damage caused after delivery, or are missing original components may not qualify for a refund.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Clearance or final sale items
- Gift cards
- Customized or personalized products
- Products damaged due to misuse, improper installation, or normal wear and tear
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and work with you to provide an appropriate resolution.
Return Process
To start a return, please contact our customer support team before sending any item back.
Email:
Please include:
- Your full name
- Order number
- Reason for the return
If your return request is approved, we will provide instructions for returning the item.
Please do not return products without prior authorization.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that your financial institution may require additional processing time before the refunded amount appears in your account.
Shipping charges, if applicable, are generally non-refundable unless required by law or if the return is due to our error.
Exchanges
If you receive a defective or damaged product, please contact us to discuss available replacement or exchange options.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- A damaged product
- A defective product
- An incorrect item received
- An error made by XHOVN
Return shipping instructions will be provided after your return request has been reviewed.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
XHOVN
Email: contact@xhovn.com
Address:
630 N Madison St
Wilmington, DE 19801
We are committed to providing professional customer service and will do our best to resolve any issues promptly and fairly.