Shipping Policy
Last Updated: June 22, 2026
At XHOVN, we are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Destinations
We currently ship within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated on our website.
Estimated Delivery Times
Estimated delivery times vary depending on the product, shipping carrier, and destination.
Most orders are delivered within 5–10 business days after shipment. Please note that these are estimated delivery timeframes and are not guaranteed.
Delivery delays may occur due to weather conditions, carrier disruptions, holidays, high order volumes, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated and displayed during checkout before your order is finalized.
Any applicable shipping fees will be clearly shown before payment.
Order Tracking
When tracking information is available, you will receive an email containing your tracking number after your order has been shipped.
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, shipment delays or additional carrier fees may occur.
If you notice an error in your shipping address, please contact us as soon as possible at support@xhovn.com.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact our customer support team within 7 days of the expected delivery date.
Include your order number and any relevant photos of damaged items or packaging to help us investigate the issue.
Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability, warehouse location, or package size.
If this occurs, you will receive separate tracking information for each shipment when available.
Delivery Delays
While we strive to ship orders promptly, delivery times are estimates only.
XHOVN is not responsible for delays caused by shipping carriers, severe weather, customs procedures, natural disasters, or other events outside our reasonable control.
Questions
If you have any questions regarding shipping, please contact us:
XHOVN
Email: support@xhovn.com
Address: 630 N Madison St, Wilmington, DE 19801